Privacy Policy

Bitqik Sole Co., Ltd refers to websites which also include mobile applications, clients, and other applications that are developed to offer the bitqik services, and includes independently-operated platforms, websites, and clients within the ecosystem. bitqik is committed to protecting the privacy of our customers, and we take our data protection responsibilities with the utmost seriousness.

This Privacy Notice describes how bitqik collects consumer data through the bitqik ecosystem. This Privacy Policy applies to all Personal Information processing activities carried out by us, across platforms, websites, and the bitqik-related department sectors.

By clicking the “I Agree” button prior to using our Services, it means that you have read, understood, agreed, and consented to the Company’s data collection, use, storage, processing, disclosure, and/or cross-border transfer practices and other activities as described in this Privacy Policy. If you do not agree to our Privacy Policy, please do not click the “I Agree” button and stop using our Services, Products, and Site.

1. Parties and Individual

  1.  Bitqik Sole Co.,Ltd. (hereinafter referred to as ‘the Company’) is a company incorporated in Laos under the laws of Laos, and operates the Website (hereinafter referred to as ‘this Website’ or ‘the Website’), which is a platform dedicated to the transaction of digital assets and the provision of related services (hereinafter referred to as ‘the Service’). For the convenience of wording in this Agreement, the Company and the Website are referred to collectively as ‘we’ or other applicable forms of first-person pronouns in this Agreement.
    2 All natural persons or other subjects who log onto this Website shall be users of this Website. For the convenience of wording in this Agreement, the users are referred to as ‘you’ or any other applicable forms of the second-person pronouns.
    3 For the convenience of wording in this Agreement, you and we are collectively referred to as “both parties”, and individually as “one party”.

2. Purposes

The Privacy Policy stipulates the types of information of yours that we may collect through your log into this Website, your registration with this Website, and/or use the services we offer, as well as how we shall use and protect the information so collected.

3. Your consent

To ensure that you have full confidence in our handling of personal data, you are advised to read and understand the terms of this Privacy Policy in detail. In particular, upon your logging into our Website, regardless of whether you register with this Website, you shall be deemed to accept, agree, undertake and confirm that:

1. You, on the basis of your own free will and your requisite consent, agree to disclose your personal information to us;
2 You will comply with all the terms and limitations of this Privacy Policy;
3 You agree that we may collect your information through your logging into this Website, your registration with this Website, and/or your using the Services offered by us; you agree to any changes and modifications that we may make to our Privacy Policy in the future;
4 You agree that our branches, affiliates, and employees may contact you in connection with the products and services that you may be interested in (unless you have indicated that you do not want to receive such information).

4. What information do we collect?

The Company collects the following information from Users through the Site at the time of the application or during the course of the registration to set up an account to use our Services.

1) Personal information provided by Users at the time or during the course of an application for or registration to set up an account to use the Services, includes your name, surname, username, password, age, address, email address, telephone number, nationality, country of residence, date of birth, photographs, the identification number on the national ID card or passport number, the laser code on the national ID card, bank account information, credit card numbers (if applicable), transaction history, trading data, financial status, source of income, and other information as set out in the application form for registration or as requested by the Company for the purpose of registration and/or application, or as required by law.

2) The Company may also collect information when a User uses the Services, including (1) details of requests, orders, transactions, and any other acts performed by the User through our Site (including any information, evidence, or documents you provide us, such as trading orders, transaction information, amount and/or timestamp); (2) device information, information of your activity and interactions with the Site (such as IP address, type of browser, your activities on the Site); (3) communications and interactions between you and the Company both online and offline (such as when you attend our events, fill in any survey, file a complaint, or contact customer service); and (4) general usage data (such as public posts, if applicable).

3) The Company may also collect certain information about Users through the use of “cookies” and other tracking technologies to enhance the User’s experience. Cookies are small files that a User’s browser places in the User’s computer. These technologies may be used in analyzing trends, administering the Site, remembering Users’ settings (e.g. language preference), and/or tracking Users’ movements around the Site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still be able to use our Site, but your ability to use some features or areas of our Site may be limited.

5. Cookies

1 When you visit our Website, we use Google stats via cookies to record our performance and check the effect of online advertising. Cookies are a small amount of data that is sent to your browser and stored on your computer’s hard drive. Only when you use your computer to access our Website can the cookies be sent to your computer’s hard drive.

2 Cookies are usually used to record the habits and preferences of visitors in browsing the items on our Website. The information collected by cookies is non-registered and collective statistical data and does not involve personal data.

3 Cookies, which enable the Website or service provider system to recognize your browser and capture and recall information, cannot be used to obtain data on your hard drive, your email address, or your personal data. Most browsers are designed to accept cookies. You can opt to set your browser to reject cookies, or to notify you as soon as possible if you are loaded on cookies. However, if you set your browser to disable cookies, it is possible that you may not be able to launch or use some functions of our Website.

6. Purposes of Information

1. We will use the information that we collect for the following purposes or in the following ways:

1.1 to provide you with our Services through our Website;

1.2 to identify and confirm your identity when you use our Website;

1.3 to improve and upgrade the services of the Website (your information and feedback received by us can help us improve the service of the Website so that we can more effectively respond to your service requests and support needs);

1.4 to keep statistics relating to the use of our Website and to be used for data analysis carried out in cooperation with government agencies, and public affairs institutions;

1.5 to personalize your experience (your information will help us to better respond to your personalized needs);

1.6 to facilitate transactions (your information, whether public or private, will not be sold, exchanged, transferred, or otherwise provided to any other company on any grounds without your consent, except for where doing so is expressly for the purpose of completing the transaction you require);

1.7 to send e-mail regularly (the email address that you provide for the purpose of processing orders may be used to receive information on and updates to your orders, in addition to newsletters, updates, related products or services information, etc., that we may send to you from time to time)

1.8 to meet other purposes as specified in the User Agreement of this Website and all legal means adopted for satisfying such purposes.

2. We do not sell, trade, or otherwise transfer information or allow others to collect, or use information; however, such information does not involve the following parties and does not include the following information: our affiliates, trusted third parties who help us operate our websites, manage our business, or provide services to you, provided that such parties agree to keep such information confidential; When we believe that information disclosure is appropriate, or it is required by any of the applicable laws, regulations, rules or by any order of courts or other competent authorities, and is necessary for executing the strategy of our Website and ensuring the proper functioning of the Website, or as may be necessary for the related parties to provide services, or for the protection of the rights, property or safety of us or other persons. However, your information will not be provided to other parties for marketing, advertising, or other purposes.

7. Protection of Your Data

1 We adopt appropriate physical, electronic, management, and technical measures so as to protect and safeguard the security of your personal data. We will, to the greatest extent possible, ensure that any personal data collected through our Website shall be free from being subject to nuisance by any third party unrelated to us. The security measures that we may take include but are not limited to:

1.1 Physical measures: records of your personal data will be stored in a properly locked place.

1.2 Electronic measures: The computer data that contain your personal information will be stored in computer systems and storage media that are subject to strict login restrictions.

1.3 Management measures: only staff members duly authorized by us can access your personal data, and these staff members shall comply with our internal code concerning personal data confidentiality.

1.4 Technical measures: such encryption techniques as Secure Socket Layer Encryption may be used to convey your personal data.

1.5 Other measures: our network servers are protected by a proper ‘firewall’.

2. If you are aware of any security flaws in our Website, please contact us immediately so that we can take appropriate action as soon as possible.

3. Despite the above-mentioned technical and security measures, we cannot guarantee that the information transmitted via the Internet is absolutely safe, so we cannot absolutely guarantee that the personal data that you provide to us through our Website will be safe at any time. We will not be held liable for any loss or damage arising from or caused by any event that may occur in connection with unauthorized access to your personal data, and we shall not be held liable for compensation for such loss or damage.

8. Modification to the Privacy Policy

We reserve the right to amend the Privacy Policy from time to time and at any time. We will inform you of the modifications made to the Privacy Policy by updating and publishing the effective date of the release of new versions hereof and highlighting the amendments. Sometimes, we may issue a notice to inform you of the modification made in the Privacy Policy, which, however, is not an obligation for us. You shall regularly review the Privacy Policy and focus on its modifications, and if you do not agree to such modifications, you shall immediately stop accessing this Website. When an updated version of this Privacy Policy is released, your continued visit to this Website shall indicate and show that you agree to the update and agree to comply with the updated Privacy Policy.

9. How to contact us

1. If you have any requests and comments, you can send an email to [email protected], which is the only valid and official email through which we communicate with you, so we will not bear any liability for your failure to using effective contact information, any act or omission.

2. We only publish announcements and information on the basis of the valid and effective contact information on this Website or post announcements on this Website; therefore, we shall not be held liable for any loss arising from your trust in the information that has not been obtained through the above-mentioned means.

3. If you have any questions regarding our Privacy Policy, you are welcome to contact us at any time.